With this kind of online commerce the distributor does not have any contact with the goods. Normally the customer orders his goods in the online shop, pays his invoice, and receives the goods directly from the online dealer. In dropshipping the logistic processes like warehousing and dispatch are reallocated. The customer sends his order and pays the invoice amount to the dealer. The dealer, however, does not send the goods himself, but has them sent directly from the manufacturer or wholesaler. The online dealer only has to care for the process parts shop, order and invoicing. The logistic tasks like warehousing and dispatch are taken over by the wholesaler or manufacturer. Although the merchandise is directly sent from the wholesaler (manufacturer) to the customer, it is still only the online dealer’s task to deal with cancellations or returns. In case of returns, the dealer is the rightful owner of the merchandise.

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